All of our candles are hand-poured in small batches for quality. As a general rule please allow 3-5 Business Days for processing.
Refunds, Returns, or ExchangesWe strive for the absolute best in customer satisfaction and service. We allow cancellations up until the item is shipped. We do not allow returns or exchanges, but please let us know if there is something wrong with your order.
Damaged Candles or Other Products
Our candles are made in glass containers, and there is always a risk of candles being damaged during shipping. We try to package the candles in a way that does not allow for them to break, but unfortunately accidents happen. If your order is broken when it arrives, please send a message along with a picture of the damaged items and we will be happy to ship out a replacement free of charge.
We ship 1-3 Day Priority Shipping through USPS on all domestic orders. If you choose a faster shipping speed, this does not alter any production times.
Once orders have been shipped out, they become the responsibility of the shipping carrier. We are not responsible for delayed deliveries, stolen packages, or any other issue that arise while the order is the hands of the shipping carrier. If a problem does occur in shipping, you will need to contact the shipping carrier to resolve or make a claim. We are happy to try and assist if a problem comes up, but please note that we cannot give refunds based on issues that occur during shipping.